Course Overview

This hands-on training equips participants with the skills needed to establish and manage a Community-Led Emergency Hub during the critical first 72 hours of a disaster. Participants will learn how to coordinate emergency resources, provide essential services, and support affected individuals in a community-led response. This course aligns with NZQA Unit Standard 7336 – Demonstrate knowledge of welfare centre functions during an emergency and includes key aspects of NZQA Unit Standard 7330 – Supervise a Welfare Centre.

Emergency hubs may include:

• Welfare centres managed by Civil Defence, councils or community groups.
• Community-led and activated hubs such as local venues, schools, or sports facilities.
• Maraes and other community areas providing shelter and essential services.
• Other venues activated as emergency coordination points.

What You Will Learn

• ✅ How to set up and manage a community emergency hub.
• ✅ Coordinating food, water, shelter, and medical support.
• ✅ Best practices for registering and supporting affected individuals.
• ✅ Organising volunteers and resources in a crisis.
• ✅ Communicating with Civil Defence, councils, emergency services, and local authorities.
• ✅ Practical scenario-based exercises to reinforce learning.
• ✅ NZQA-aligned certification and compliance.

Key Activities Covered (NZQA Unit Standard 7336 & 7330)

• ✔ Understanding the role and functions of a welfare centre in an emergency.
• ✔ Understanding the services provided by support agencies (e.g., Red Cross, MSD, Salvation Army).
• ✔ Identifying the layout and organisation of a welfare centre for efficiency.
• ✔ Managing registration, food supply, accommodation, and essential services.
• ✔ Implementing safety and security measures within a hub.
• ✔ Coordinating community leadership and decision-making in an emergency.

Who This Course is For

• Community groups preparing for emergencies.
• Local councils and Civil Defence teams.
• Nonprofits and charities involved in disaster relief.
• Schools, businesses, and organisations supporting local response efforts.

Requirements

• No prior experience required – ideal for community members and volunteers in civil defence and emergency management.

Other

• Duration: 1-day training.
• Certification: NZQA unit standard registration available.
• Location: On-site or designated training facility.