Course Overview

This course equips participants with the skills to provide emotional and psychological support to individuals and communities affected by emergencies or disasters. Psychological First Aid (PFA) helps people cope with stress, trauma, and crisis situations, ensuring that communities can respond to both physical and emotional needs. Participants will learn how to recognise distress, provide immediate support, and connect individuals with further help, using techniques that are practical, compassionate, and culturally appropriate.

What You Will Learn

• ✅ Understanding stress, trauma, and crisis responses.
• ✅ How to recognise and support individuals experiencing trauma and distress.
• ✅ Active listening and providing reassurance in crisis situations.
• ✅ Techniques for helping people feel safe, connected, and supported.
• ✅ When and how to refer individuals for further psychological support.
• ✅ Working within community and emergency response settings.
• ✅ Hands-on scenario-based training for real-world application.

Who This Course is For

• • Community leaders, marae, and organizations.
  • Civil Defence volunteers and emergency response teams.
  • Nonprofits and charities supporting disaster-affected communities.
  • Schools, businesses, and workplaces focused on staff and community well-being.
  • Anyone wanting to support individuals during times of crisis.

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